Customer Encounters #10 – How Many Grains of Rice?

Now we are all obsessed with value for money, some more than others I suppose, but this often goes to the extent of asking how many prawns, pieces of sweet and sour pork there are, how many spare ribs is in one portion. I often get asked a lot how many spare ribs there are in one portion or how many prawns there are in a king prawn fried rice or king prawn chow mein.

My answer for spare ribs is normally “it depends on how many we can fit into the one box but normally four or five”. For king prawns it’s about eight in a regular dish and ten in a large or something along those lines.

For items that include things like prawn or squid people will normally ask how many prawns there are, which is a reasonable question to ask.

Just before the Christmas holidays a new  customer came in and after much deliberation asked for a large duck fried rice, and he asked me how was the duck served (as in was it one whole piece sliced and placed on top, sliced and then fried with the rice, or shredded like crispy aromatic duck and then mixed in).

He then asked me specifically how many slices of duck there are in a duck fried rice.

“erm… I’ve never personally counted but I can guarantee you that it is definitely duck in the duck fried rice.”

This seems like a bizarre question to ask, but I assume that when customers order anything they assume that some takeaways cheat their way by perhaps cutting the slices too thinly and passing them off as “more slices of duck” or cutting them too thick so there’s less but the slices are “meatier” so to speak.

That said one of our regular customers did complain that the duck in our duck chow mein is practically non-existent or too thin.

By far possibly the oddest customer question on how many slices of meat in a dish.

 

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