Customer Encounters #15 – Usual?

It’s nice when you frequent a place so often that the person behind the counter knows what you’re going to order before you even say it, and it does make you feel a bit special

I used to work for in Westminster and every week I would go into the Starbucks near the station and order a caramel macchiato. One day I went in, quickly popped into the loos, came out and decided to order something different until the guy behind the counter pulled out a cup and said “I just prepared your usual” (”ooooh the Starbucks guy fancies you!” Squealed my friend).

Like every takeaway we have our regulars, and I’d say about 80% of the time they will order the same thing over and over again. 

Rob always orders a king prawn chow mein, chicken with cashew nuts and egg fried rice. Judy always has a king prawn curry with egg fried rice. Lucy always wants the special chow mein without beansprouts, green beans and pork and so on and so forth.

The funny thing is that the “usual” orders I normally forget are from the people who expect you to remember what their usual is, and when I don’t remember it makes me feel awful, but at the same time you cannot help but feel somewhat irritated that they somehow feel special. “How dare you forget my usual? Don’t you know who I am?” their expression will read once they register the blank look on my face.

It even happens over the phone, some people even get offended that I sometimes can’t remember their usual based on the sound of their voice.

The only reason why I forget someone’s usual is because I see God knows how many faces at any one time in the takeaway that I often forget. The main reason really is the fact that I don’t work at the takeaway every day, only the weekends, and whenever a customer asks me for a usual it normally is because the days they normally come in are the days when I’m not actually there on shift.

Last night we had a guy who came in, don’t know what his  name is, but let’s just call him Ian for now. Ian had a worn out tracksuit with a baseball cap sporting a logo of some form, grey stubble and looked quite tired.

I served Ian before probably a month or so ago, and that was the first time I served him. He just simply said “usual”. I just looked at him blankly and said “sorry?”

“You don’t know what I want do you?”

He then realised he was confusing me for my mum who normally knows what Ian’s regular is. He then asked for my mum to serve him instead because she knows what he wants. I’m kinda stuck here because mum has her hands tied preparing the order of another customer, so I can’t exactly pull her away from the kitchen.

But he was so adamant that my mum serve him that he wouldn’t even tell me what his regular was – which was spare ribs with sauce, two pancake rolls and king prawn on skewers, the latter item is something we don’t have on the menu.

Another customer, also carried about him this air of self importance and “don’t you know who I am?”-ness. We’ll call him Keith. The first time I served Keith he did the same thing and assumed I knew what he was going to order the minute he walked into the door and spent a lot of time giving me a weird look when I didn’t know what his usual was. After a few minutes he eventually told me he wanted a spicy king prawn fried rice.

“That’s £5.50.” I said.

He tossed a £5 note onto the table.

I asked where the 50p was and he gave me a strange look and simply said he always paid £5 for his order. I went back in feeling slightly confused and discovered that my mum offered it to him for £5. She would just give him fewer prawns.

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